FAQ

Here you can find answers to the most popular TRDR related questions.

You can also ask questions in our telegram chat.

Payment

Can I pay for the subscription via crypto? (I don't have Coinbase wallet)

You can use Metamask, Phantom, or Trust Wallet which all support USDT. No need to have or to create a Coinbase wallet.

Can I pay with Visa or MasterCard?

Yes, you can pay with classic cards using a PayPal.

Can I pay with Binance?

Payments with Binance are not available now.

Is it possible to change my payment method?

Let the current subscription expire and then change the payment method. Everything will be saved.

If I buy another year or two, will my subscription time left stack?

Yes, you will get the equivalent in credits.

Can I earn credits via Referrerals?

Yes, your Referrer Link is placed in the Billing section.

Can I pay for the TRDR subscription using credits?

Yes, but please note that credits can only be used if you do not have an active subscription. They also cannot be used for payments made via PayPal or cryptocurrency.

Is there a Trial period for a Pro subscription?

You can activate a trial period for the Pro subscription for 7 days in the Billing section.

I opened an account on TRDR but I am not receiving the email-verification email

Send a Private Message to our admins with your email.

When my account becomes inactive after the paid period ends, will my shared templates still be available to other users?

Yes, your shared templates will still be available to other users even if your account becomes inactive.

Is it possible to upgrade to premium when having yearly pro subscription?

Any remaining time on your yearly pro subscription will be converted into TRDR credit that can be used to keep a subscription active. If your yearly sub is made with paypal and within 30 days of renewal date, you should be able to switch without any additional payment, it will simply change subscription immediately and you will be charged on the renewal date. Whatever is the case, the checkout process should clearly state what will happen exactly.

I want to switch to the premium tariff, but I have paid for 2 months of pro, what will happen with the balance?

If you continue in the billing section you will see what the new terms are.

Using the Site

How do I get started with TRDR?

You can get started by logging in and exploring the Academy section: https://trdr.io/academy/

Why do some indicators not display the latest data?

Because you're on a free account.

Why does the Top Levels disappear when I move around the Order Book Depth widget?

Because Top Levels indicator is not aggregated - choose specific exchanges.

Why is the chart changing after saving on another device?

It overrides layouts in multicharts.

Is it possible to add private TradingView indicators to the chart in TRDR?

Unfortunately it is not possible currently.

Is there any possibility to show OI on the 30s and 5s TF?

Yes, you can see non-aggregated OI.

How do I activate the other Time Frames?

If you're on the free plan, certain features may be locked. Upgrade your plan.

Is there a way to combine multiple exchanges into one chart?

Aggregated overlays allow combining data from multiple exchanges.

Is there a way to download TRDR data through API?

It is not available for now.

Is there any save button on watch list?

No, watch list is saved automatically.

Which exchanges are best for spot trading?

For spot trading, Binance, Kraken, and Bitstamp are popular choices.

Can I set up alerts on my phone?

Yes, you can set up alerts on your phone and receive them via Telegram.

How do I join the official TRDR community?

Join the official TRDR community via this link: https://t.me/trdr_io

Is there a way to trade directly from TRDR charts?

Currently TRDR is an analysis service.

Can I use TRDR on multiple devices?

Yes, you can use TRDR on multiple devices, but some features like scrolling and dragging may not be optimized for mobile.

Can I use TRDR on mobile?

There is no dedicated mobile app, but you can use the web version on your mobile browser.

Can I use TRDR for assets other than Bitcoin?

Yes, TRDR supports multiple assets.

Can I use TRDR for scalping?

Yes, TRDR is useful for scalping, especially with the Order Book Depth Overlay and Volume by Side indicators. Many users focus on the 1-minute and 5-minute timeframes for scalping.

Which exchanges does TRDR support?

TRDR supports several exchanges, including Binance, Bybit, BitMEX, Kraken, Coinbase, Bitstamp, Deribit, OKX and others.

Can I see an aggregate of all exchanges' order books on TRDR?

Yes, just turn on Aggregation switch and choose exchanges.

Why is the order book data different on Binance and BitMEX?

Different exchanges have different liquidity and trading behaviors

Can I use TRDR for US equities?

TRDR is currently focused only on cryptocurrency trading.

How do I contact support for TRDR?

You can ask questions in the TRDR Telegram group or reach out to the admins (e.g., DK_TRDR, Sjakil) for assistance. There are also tutorials and pinned messages in the group for guidance: https://t.me/trdr_io